Can I Delete My 'In Progress' Application And Start Over?

I'm on hold. I called 1-800-318-2596 and got to an agent in seconds. I had 2 goals with this phone call:
Find out if I can by the error when I try to go do ID proofing on the phone
Find out if I can delete my application and start over since that is always one way to fix things

She didn't sound confident that she would any more successful than me in getting past the ID proofing problem. So onto goal number 2. She didn't know the answer off hand. There is nothing on the application list page that would let me delete an application. But maybe they have a way at 1-800-318-2596. Well, it doesn't sound like they have an easy way to delete because she didn't know the answer and contacted some internal group called ISG.She in now on hold with them, so I'm on hold with her. She said she would be on hold for about 12 minutes, and asked if I wanted to wait. Sure.

I'm listening to the hold music fade in and out on speaker phone while I type this up.

........

OK, she came back. ISG says that I can't delete an application once it's in progress, but I can create another account and try that. Hmmmm..... That's for another post....